Service
maintenance
MediGo.

We offer high quality maintenance and repair services aimed at ensuring the highest level of efficiency and longevity of your equipment.

Quality assurance

We provide a guarantee for the use of our equipment, warranty and post-warranty repairs

Professional team

Our team consists of highly qualified, certified engineers with many years of experience in the field of medical equipment maintenance

Continuous development

Our specialists undergo annual training from manufacturers

Have a problem or need maintenance?

Fill out the application form and our managers will contact you as soon as possible to provide the necessary support and advice

How is the equipment installed and launched?

We will consult by phone and help you with the choice of equipment

We will provide recommendations on the preparation of the premises

Install the equipment if necessary

Provide instructions and training for staff on how to use the new equipment

There was a breakdown, how long will it take to repair?

Response to the request

We respond to your request within 24 hours. We value every minute of your medical practice.

Diagnostics after sending the goods

Diagnostics of your equipment, including a thorough analysis of all systems and components, is carried out within 5 business days.

For bulky goods

Our specialists are ready to leave immediately to diagnose and repair bulky goods.

Determining the cause of the malfunction

We will accurately determine the cause of the malfunction, discuss the repair time and offer options for the fastest possible solution.

What is the cost of repair?

If you have a warranty

If your equipment is under warranty, the repair is at our expense. Just bring the warranty card or other documents to confirm the period of time

If there is no warranty

If the warranty period has already expired or the malfunction is not covered by the warranty, the cost of this type of repair will be calculated based on the complexity and scope of work

Do you provide maintenance services?

Regular maintenance
maintenance

We provide an additional service with a maintenance plan to maintain optimal equipment performance and prevent possible breakdowns

Consultations on
on the operation of the equipment

We provide expert advice and detailed instructions on the proper use of medical equipment

Frequently asked questions

What is the warranty period for your equipment?
The warranty period depends on the type of equipment. Usually it is from 12 to 36 months. You can find the exact information in the product description.
What should I do if the equipment is out of order?
In this case, you need to contact our service center using the contacts listed on the website. We will organize the diagnostics and repair of the equipment.
Can I return or exchange the purchased equipment?
Yes, a return or exchange is possible within 14 days after purchase, provided that the product has not been used and has retained all its factory labels and packaging.
Do you provide operating instructions for the equipment?
Yes, all medical devices are supplied with detailed operating instructions. If necessary, we can provide electronic versions of the instructions.
How do you provide technical support for the equipment after the warranty expires?
We offer post-warranty maintenance and repair services. To do this, you can contact our service center. The cost of repair and maintenance will depend on the condition of the equipment and the work performed.
Do you provide equipment installation services?
Yes, we offer on-site service for large medical equipment. Our qualified technicians can come to your hospital or clinic to carry out the necessary work.
What types of service do you offer?
We offer various types of service, including routine maintenance, repairs, software updates, and spare parts replacement.

Service maintenance MediGo.